Shipping policy

At BooYaa, we want your gear in your hands as quickly and reliably as possible, so you can get back to what matters: playing, winning, and BooYaa-ing. Please read the details below carefully so you know exactly what to expect when you order from BooYaa.

Where We Ship From

All orders are packed and shipped from our warehouse in Austin, Texas. We ship to all 50 states, plus Washington, D.C. Delivery to Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, USVI) may take a few extra days.

Order Processing

All orders are processed within 1 to 2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM Central Time on a Friday will begin processing the following Monday.

You'll receive an order confirmation email immediately after placing your order, and a separate shipping confirmation with tracking details once your parcel is on its way.

During sale periods, new product launches, and the holiday season (Thanksgiving through New Year's), processing may take up to 3 to 5 business days. We'll always communicate any expected delays.

If we can't ship your order within the time we've stated, we'll email you with a revised shipping date and give you the option to cancel for a full refund. Pre-orders ship according to the estimated date shown on the product page and are covered by our Cancellation Policy.

Shipping Options and Rates

Free standard shipping on all U.S. orders with a subtotal over $100 (after discounts, before tax). Under $100, standard shipping is a flat $6.95. Standard Shipping arrives in 3 to 5 business days after dispatch. Express Shipping is $19.95 and arrives in 1 to 2 business days after dispatch. You choose your option at checkout.

Delivery estimates start from the day your order ships, not the day it is placed. Estimates are provided by our carriers and are not guaranteed, particularly during peak seasons or severe weather.

We ship with USPS, UPS and FedEx. The carrier used for your order will be shown on your shipping confirmation.

Sales Tax

Applicable state and local sales tax is calculated at checkout based on your delivery address. Because your order ships from within the United States, there are no customs duties or import fees.

Order Tracking

Once your order has been dispatched, you'll receive an email with a tracking number and a link to follow your parcel's journey. If you haven't received tracking details within 3 business days of placing your order, please email us at usa@booyaaglobal.com and we'll sort it out.

Delivery Address

Please double-check your delivery address at checkout. We're unable to change the delivery address once an order has been dispatched.

If a parcel is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs to resend the order.

We deliver to residential addresses, business addresses, and P.O. Boxes (Standard Shipping only). We do not currently ship to APO, FPO, and DPO addresses.

Failed Deliveries

If you're not available when your parcel arrives, the carrier will typically leave it in a safe location, attempt redelivery, or leave instructions for pickup at a local access point.

If a parcel is returned to us after multiple failed delivery attempts, we'll contact you to arrange redelivery. Additional shipping fees may apply.

Lost or Damaged Parcels

If your order arrives damaged, please email us at usa@booyaaglobal.com within 7 days of delivery with photos of the packaging and product. We'll work with the carrier and make it right.

In the rare case that your parcel goes missing in transit, please contact us within 30 days of your shipping confirmation so we can open an investigation with the carrier. If tracking shows your parcel as delivered but you can't locate it, please check with neighbors, building management, or your mail room first, then get in touch and we'll help.

Holidays

We do not dispatch orders on weekends or U.S. federal holidays. Orders placed on these days will be processed on the next business day.

U.S. Deliveries Only

Our US store ships to delivery addresses in the United States and its territories only. Orders with a delivery address outside the United States cannot be accepted.