Refund policy

Last updated: October 5, 2026

We want you to love your BooYaa gear. If something isn't right, here is exactly how returns, exchanges and refunds work for orders placed on our US store. This policy is offered by BooYaa Brands LLC, a Texas limited liability company.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible, your item must be unworn, unwashed and unaltered, with all original tags attached and in its original packaging. You'll also need your order number or proof of purchase.

How to Start a Return

Email us at usa@booyaaglobal.com with your order number, the item(s) you want to return and the reason for the return. We'll reply within 1 business day with your return authorization and instructions.

Please don't send items back without a return authorization. Unauthorized returns may be delayed or refused.

Return Shipping Costs

Change of mind returns and exchanges. If you are returning or exchanging an item for a reason that isn't our fault (for example, fit, size, color or a change of mind), you are responsible for return shipping. You can either use a prepaid return label from us, in which case a flat $6.95 label fee is deducted from your refund, or ship the item back yourself using a trackable service. Original shipping charges are not refundable on change of mind returns.

Defective, damaged or incorrect items. If your item arrives defective, damaged or is not what you ordered, we cover all return shipping. We'll send you a prepaid label and refund or replace the item in full, including any original shipping charges.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If anything is defective, damaged or incorrect, email usa@booyaaglobal.com within 7 days of delivery with your order number and photos of the item and packaging, and we'll make it right.

Exchanges

We're happy to exchange an item for a different size or color of the same style, subject to availability. Request an exchange the same way you request a return. Once we receive your original item, we'll ship the replacement to you at no additional shipping cost. If the replacement is not available, we'll issue a refund instead.

Sale Items

Sale items can be returned or exchanged on the same terms as full-price items, unless the item is clearly marked "Final Sale" on the product page and at checkout.

Non-Returnable Items

The following items cannot be returned or exchanged, unless they arrive defective, damaged or incorrect:

Items marked "Final Sale" on the product page and at checkout.
Custom, personalized, embroidered or co-branded items made to your order, including Co-Brand and team or event orders.
Gift cards.

Refunds

We'll inspect your return within 5 business days of receiving it and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days, less any applicable return label fee. Please allow additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at usa@booyaaglobal.com.

Pre-Orders and Cancellations

Pre-ordered items follow this Refund Policy once they are delivered. To cancel an order or a pre-order before it ships, please see our Cancellation Policy.